Important Clarifications Regarding the Change to ASO - Please Read Carefully

The MTA Benefit Fund Board of Trustees made the decision to change third party providers from The Preferred Group to ASO.  This decision was made after numerous attempts, over a period of several years, of trying to improve the quality of the service expected for the MTABF membership were unsuccessful.  

During this transition, The Preferred Group has supplied incorrect and incomplete data to ASO. The team at ASO is working diligently to correct these errors. Your patience as this process is addressed is appreciated.

It is important that the MTABF have accurate data for our members.  You can assist in the process of ensuring that your information is accurate. Through ASO you have the ability to set up a personal ​Member Portal.  This portal allows you to view your information, upload necessary forms (ie: birth & marriage certificates), see the status of claims, etc.

If, after setting up your portal and reaching out to ASO, you are still experiencing unresolved issues, please use the Benefit Fund Feedback Form to report:

1. Ongoing issues with your data such as missing dependents or inaccurate information regarding coverage
2. Issues communicating with ASO
3. Issues with delays for claims 

 OUR DENTAL PLAN FORMAT HAS NOT CHANGED!  

1. Your dentist does not need to be on the list of preferred providers.  MTABF members, as always, can go to the dental provider of their choosing, submit the bill and be reimbursed for the amount that the MTABF plan pays.  
2. Preferred dental providers were made aware this summer that the only thing changing for them was the address where they needed to submit their bills.  
3. It has come to the attention of the MTABF that despite the recent increases to the amount that dentists receive under the MTABF plan, some dental providers are stating that they take our plan fee schedule and then bill members for more than the coinsurance for restorative procedures.  This is a deceptive practice and is not part of the agreement for preferred providers.  Please question your dentist BEFORE service is rendered.  You should also bring a copy of our fee schedule to your appointments.

  
Please use the Dental Provider Feedback form to:

1. Recommend preferred provider dentists that are providing great service.
2. Recommend great dentists that do not participate in our plan for solicitation to become a preferred provider.
3. Report dentists who say they are providers but then bill more than the plan allows.

The MTABF Board of Trustees has voted to extend the deadline ONE FINAL TIME for any outstanding claims from the 2022-2023 school year. The final deadline for any 2022-2023 claims is December 15th. These claims should be sent to ASO either via the MEMBER PORTAL or should be sent CERTIFIED MAIL. No claims for the 2022-2023 school year will be honored after December 15, 2023.
  
The MTABF is dedicated to making your experience as easy as possible, so please help us help you.
Sincerely,
The MTABF Board of Trustees

• Austin Road  - Tara DelMonaco
• Falls, Bus Garage, District Office - Andrea Tuccillo​
• Fulmar Road  -  Lisa Tornambe
• Lakeview  - Kate Legeret​
• Middle School - Andrea Tuccillo
• Middle School/Co-Chair -  Kelly Kischak
• Middle School/Co-Chair -  Charlie Jensen
• High School - Eileen Clements
  
• High School - Jay Melville

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