Teladoc & other Telemedicine visits

UPDATE - IMPORTANT NOTICE
Based on the latest guidance on COVID-19 NYS mandate from the NYSDFS, the plan will cover
all Teladoc and other Telemedicine visits (including CareMount or any other provider group
Telemedicine visits) at a zero dollar copay only until April 4, 2021. This only applies to all in-
network telemedicine services. Deductible and coinsurance will apply for all out of network
telemedicine services.

However, after April 4, 2021, if there is no additional guidance from the NYSDFS, all three
Teladoc Services (General Medicine, Dermatology and Behavioral Health) will revert back to a
$10 copay and all other Telemedicine visits outside of Teladoc (e.g. CareMount or any other
provider group Telemedicine visits) will NOT be covered.

The Plan will continue to waive co-pays for all in-network diagnostic testing related to COVID-19
until April 4, 2021.
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This only applies to members enrolled in the Aetna Commercial Plan.

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